Special Events México is committed to delivering premium experiences with complete transparency, safety, and respect for your privacy. These documents are designed to give Wedding Planners and high-end clients total peace of mind.
If you have any questions about these terms or how we handle your information, please contact us before confirming your booking.
Your trust is essential to us. This Privacy Policy explains how Special Events México collects, uses, protects, and stores your personal information when you contact us, request a quote, or book our services for weddings, social events, and corporate productions.
When you reach out to us by email, website form, phone, or through a Wedding Planner, we may collect the following information:
We use your information exclusively to plan and deliver your event safely and professionally. Specifically, your data is used for:
Client data (event date, venue, contact information) is used strictly for quoting and coordination purposes. We do not use this information for unrelated marketing without your prior consent.
We take the security of your information seriously. Our goal is for you and your clients to feel completely at ease when sharing event details with us.
Your information is never sold, rented, or shared with third parties for independent commercial purposes. We may share limited details only when strictly necessary to fulfill your event (for example, with a venue or supplier that requires technical specifications), and always with a focus on discretion and safety.
We keep your information only for as long as reasonably necessary to:
When data is no longer needed for these purposes, we take steps to securely delete or anonymize it, in line with applicable legal requirements.
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information held by us. We are happy to support reasonable requests, especially from Wedding Planners managing multiple events with Special Events México.
Many of our clients and Wedding Planners are based outside México. Regardless of your country of residence, your data will be handled with the same level of care and confidentiality described in this Policy, and stored primarily in México or on secure international services that we use to run our business (for example, email and project management tools).
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. When we do, we will revise the “Last updated” date and, where appropriate, inform you through our usual communication channels.
If you have any questions about how we protect your information, or if you wish to exercise your data-related rights, please contact us using the details provided on our website. We will respond as promptly and transparently as possible, with the level of care you expect for a premium event in Cancún.
These Terms & Conditions govern all bookings made with Special Events México, a premium event production and special effects (SFX) company based in Cancún, Quintana Roo, México. By confirming a booking, you acknowledge that you have read, understood, and agreed to the following terms on behalf of yourself, your client, and any related third parties.
1.1 All proposals, quotes, and availability are subject to change until a booking is confirmed in writing by Special Events México.
1.2 A 50% non-refundable deposit of the total quoted amount is mandatory to secure the event date and lock the selected special effects in our operations agenda. Until this deposit is received, the date, time, and effects are considered tentative only and may be released or reassigned without notice.
1.3 The remaining 50% balance must be settled within the timeframe indicated on your invoice or, unless otherwise agreed, no later than 72 hours before the event start time. Failure to complete payment may result in suspension or cancellation of services, without refund of any deposit already paid.
We understand that events may change. However, due to the complexity of logistics, staffing, and permits for premium SFX, the following cancellation policy applies to all confirmed bookings:
Any penalties will be calculated on the full service value, not only on the unpaid balance. The initial 50% deposit is expressly non-refundable and will be applied toward any applicable penalty amount.
3.1 Any request to change the event date, venue, schedule, or selected SFX must be made in writing and is subject to availability, additional fees, and updated permits or venue approvals where required.
3.2 In the event of a reschedule, the original 50% non-refundable deposit may, at the sole discretion of Special Events México, be applied to the new date, provided that operational and calendar conditions allow it. If a suitable new date cannot be agreed, the applicable cancellation penalties will apply.
Your safety and that of your guests, venue staff, and our team is our highest priority. All SFX are designed and operated by trained professionals following industry best practices and local regulations.
In cases where safety or legal compliance does not allow certain effects to be executed as originally planned, we will make reasonable efforts to offer safe alternatives. Any refunds or credits in such situations will be evaluated case by case, taking into account non-recoverable costs (permits, products, logistics, and staffing).
5.1 The client or appointed Wedding Planner is responsible for providing accurate event information, including venue details, timelines, floor plans when available, and any venue-specific regulations affecting SFX, power, or logistics.
5.2 The client is responsible for obtaining written approval from the venue, hotel, or property management when required. We will gladly support with technical specifications and safety documentation, but final authorization from the venue is beyond our control.
5.3 The client agrees to ensure that guests and other vendors respect the safety perimeter and instructions of our on-site team during setup, execution, and strike of SFX elements.
6.1 While we take all reasonable precautions, Special Events México shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of enjoyment, reputation, or profit, arising from the performance or non-performance of services, except in cases of proven gross negligence or willful misconduct by our company.
6.2 In all cases, the maximum liability of Special Events México shall be limited to the total amount actually paid for the services in question.
Unless otherwise agreed in writing, the client authorizes Special Events México to capture and use photographic and video material of our SFX and setups during the event for portfolio, social media, and promotional purposes, always with discretion and respect for the privacy of guests. Names and personal details of clients are not shared without explicit consent.
These Terms & Conditions are governed by the laws of México. Any dispute arising from the interpretation or execution of these terms shall be submitted to the competent courts of Cancún, Quintana Roo, México, unless otherwise required by mandatory local consumer protection laws.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.